The best heating at the best price

Refunds & Privacy

You are our customer and we want to have a great relationship with you.  FunkyHeat want to keep you warm and fuzzy and we hope you’ll feel warm and fuzzy about us too.  We aim to give you complete satisfaction and make sure that your information is protected completely.  So please sit back, relax and enjoy the FunkyHeat!

As with our heaters, your safety and security is important to all of us at Funkyheat.

The data we collect on our website is used for the following purposes:

  • Responding to a request for further information via online chat or contact form
  • Processing a sale including delivery
  • Provision of online shop account
  • Obtaining feedback after a sale.

By making use of any of the above services a customer consents to a record their name and contact details that may include Name, Telephone number, eMail address and Billing / Delivery address.

These details are used to allow us to provide the service the customer has sought.

When making an online purchase or creating an online shop account, we will record customer contact details and details and status of purchases. Customers agree that we may from time to time contact them with product news and offers. Customers may opt out of receiving updates at any time.

We use various courier companies for deliveries and customers making purchases acknowledge that we will pass their Name and Delivery Address details to these delivery companies only for completion of the delivery and for no other purpose.

Outside the above circumstances, we do not submit customer details gathered from this site to any other third party for any purpose whatsoever.

Customers may ask us at any time what data we hold on record for them and how consent was originally given.

Customers may at any time withdraw consent for us to hold their data and we will remove those details from our records.

We do not capture or store credit card or payment gateway (e.g. Paypal) details and we do not share customer financial details with any 3rd parties.

We use Google web analytics software on this website, which automatically collects and stores generic data about visitors to help us identify market trends and improve our service. This data may include types of web browser used, pages visited, time of visits, referring URLs, referring keywords and other data but contains no specific information that could identify a customer.

We use the Facebook Pixel code to allow advertising on Facebook to customers who have visited our site. All such information is captured and used solely within Facebook and we do not capture or store any customer data about these visits.

This site also uses cookies in the online store and if you create and log-in to your customer account. Here they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details which are stored locally in your browser and not by us. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

We have made sure that everything we record and ask for on this site complies with GDPR (25/05/2018). We only ask you to give us information about you and your home so we can provide a better service to you. We do not share this information with third parties nor do we store any information about your visit to this site other than to analyse and optimise your content and reading experience through the use of cookies.

We ask customers to acknowledge this website’s use of cookies upon your first visit to the site. You can turn off the use of cookies at anytime by changing your specific browser settings.

This privacy policy is subject to change without notice and was last updated on 22nd May 2018.

If you would like to find out more about our privacy policy please contact us.

 

We want to make sure that all customers are as happy as they can be; certainly in the areas where we can make a difference.  If you are not entirely satisfied with the product of choice, please email us or give us a call and we will look to resolve the matter as soon as possible.  This is how our refund policy works.

Your right to cancel Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day of placing the order, or 14 days after receipt of goods, whichever is longer.

If your order consists of multiple items delivered separately, the 14 days runs from when you get the last of the batch.

Your right to a refund You should get a refund within 14 days of us getting the goods back in the condition you received them.

Refunding the cost of delivery We will refund the basic delivery cost of getting the goods to you in the first place.

Exemptions Unique heaters manufactured specifically for you.

Please see conditions-of-use for full details